0191 366 4386 | info@newvisioncareservicesltd.co.uk | 3 Middle Chare, Chester-Le-Street

Home care you can trust.

We guarantee excellent care services tailored to your needs. Our team of highly qualified employees is available 24/7 – because your satisfaction is our highest priority.

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Many people want to stay in their homes for as long as possible. Home is a place of familiarity, comfort, and support. For some people, home is also a place of love and belonging.

We understand that making decisions about long-term care can be stressful. We're here to help you understand your options and make the best decision for you and your loved ones.

According to a 2020 survey by Age UK, conducted in partnership with YouGov,


of adults in the UK would prefer to stay in their own home for as long as possible, even if they needed extra care.

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We understand that seeking care can be difficult. We're here to help.

Speak to our care team to get a tailored live-in care package so you can stay at home and live life to the fullest.

Our Services

Our passion

We know that most people want to stay in their homes for as long as possible, even if they have dementia. After all, home is where the heart is. For some people, home can also be a place of love and belonging.

We understand that making the decision to move into a care home can be a difficult one. That's why we're here to help. We can provide you with information about the different types of home care services available, and we can help you to find a carer who is right for you.

We know that finding a carer can be a stressful time, but we're here to make it as easy as possible for you. We'll work with you to understand your needs and preferences, and we'll do everything we can to find a carer who is a good fit for you and your family.

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I wanted to comment on New Vision Care Services. Mum came out of a care home after receiving intermediate care to a New Vision care package of 3 visits a day, she was given time slots during the day. After 7 weeks, we can't praise New Vision enough. Her two main carers are amazing and such caring people who can't do enough for Mum. When they are not available, the other carers provided have also given a great service. Lorraine, the deputy manager, is always accessible and dedicated to providing a high standard of care.

Family member

I am a new service user today, l was blown away with a lady called Lorraine who came to see me last week and then today I met a lady called Nomsa who started my care, absolutely lovely both of them. People are quick to complain it’s only fair to compliment the two special people who have come into my life and made me want to live again. No words can explain how I feel now compared to how I felt before I met Lorraine, I thought my life was finished. Thank you so much ♥︎♥︎

Service user

I attended CL’s home address yesterday and would like to pass on my compliments to the carers that are attending. CL’s home was clean and tidy when I attended, she had fresh bedding on her bed and she was looking clean and presentable. CL stated that the carers are taking good care of her and she loves them. I’d like to thank the carers for all their hard work and resilience when working with CL it is very much appreciated.

Social worker

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