CQC regulated home care provider
Trusted home care services across the North East.
CQC regulated personal care, dementia care, live-in care, companion care and palliative support for families across Durham, Sunderland, Newcastle, Gateshead and surrounding areas.
CQC overall rating: Good Latest report published 14 January 2026.
Tailored care plans Support shaped around each person's routines, preferences and needs.
Local care team Based in Chester-le-Street and supporting people across Durham, Sunderland, Newcastle, Gateshead and the wider North East.
Local North East care
Home care across Durham, Sunderland, Newcastle and Gateshead
Our team is based in Chester-le-Street, giving families a local point of contact while we support people across County Durham, Sunderland, Newcastle, Gateshead, Middlesbrough, Stockton, Hartlepool and nearby North East communities.
Care that feels steady
A calm first step for families
Whether you need a little help each week or daily support, we make the process clear, personal and reassuring from the first call.
Founded to help people remain independent at home.
CQC overall rating following the latest assessment.
Care and support options shaped around real-life routines.
North East team with additional Manchester care services.
According to a 2020 survey by Age UK, conducted in partnership with YouGov,
0%
of adults in the UK would prefer to stay in their own home for as long as possible, even if they needed extra care.
Contact UsWe understand that seeking care can be difficult. We're here to help.
Speak to our care team to get a tailored live-in care package so you can stay at home and live life to the fullest.
Support at home
Our Services
Flexible care for everyday routines, companionship, complex needs and longer-term support.
PERSONAL CARE & SUPPORT
We provide personalised home care to help people live full, independent lives... View personal care
COMPANION CARE
Companion care provides support and assistance to help you live independently and comfortably... View companion care
LIVE-IN CARE
Live-in care provides personalised support to help you age in place... View live-in care
PALLIATIVE CARE
Palliative care offers tailored support to individuals with serious illnesses, empowering them to stay in the comfort of their own home... View palliative care
DEMENTIA CARE
Dementia care provides personalised support to help people with dementia live well at home... View dementia care
EXTRA NEEDS CARE
We offer customised care for people with mental health conditions and learning disabilities... View extra needs care
MANCHESTER CARE SERVICES
We can provide at home care or care home staff to our friends in the North West... View Manchester care services
How care starts
Simple, thoughtful and personal
We keep the first steps clear so families can make decisions with confidence.
Talk to us
Call or send a message and tell us what kind of support would help.
Free consultation
We discuss needs, routines, preferences and any family concerns.
Care plan
We create a tailored plan that can change as circumstances change.
Support begins
Our care team provides dependable, compassionate support at home.
Our passion
Helping people feel safe at home
We know that most people want to stay in their homes for as long
as possible, even if they have dementia. After all, home is where
the heart is. For some people, home can also be a place of love
and belonging.
We understand that making the decision to move into a
care home can be a difficult one. That's why we're here to help.
We can provide you with information about the different types of
home care services available, and we can help you to find a carer
who is right for you.
We know that finding a carer can be a stressful time, but we're
here to make it as easy as possible for you. We'll work with you
to understand your needs and preferences, and we'll do everything
we can to find a carer who is a good fit for you and your
family.
Testimonials
I wanted to comment on New Vision Care Services. Mum came out of a care home after receiving intermediate care to a New Vision care package of 3 visits a day, she was given time slots during the day. After 7 weeks, we can't praise New Vision enough. Her two main carers are amazing and such caring people who can't do enough for Mum. When they are not available, the other carers provided have also given a great service. Lorraine, the deputy manager, is always accessible and dedicated to providing a high standard of care.
I am a new service user today, l was blown away with a lady called Lorraine who came to see me last week and then today I met a lady called Nomsa who started my care, absolutely lovely both of them. People are quick to complain it's only fair to compliment the two special people who have come into my life and made me want to live again. No words can explain how I feel now compared to how I felt before I met Lorraine, I thought my life was finished. Thank you so much ♥︎♥︎
I attended CL's home address yesterday and would like to pass on my compliments to the carers that are attending. CL's home was clean and tidy when I attended, she had fresh bedding on her bed and she was looking clean and presentable. CL stated that the carers are taking good care of her and she loves them. I'd like to thank the carers for all their hard work and resilience when working with CL it is very much appreciated.
Ready to talk through care options?
Speak to our care team and we will help you understand the right next step for you or your loved one.